Cluekin Refund & Credit Policy

Scope and contact

Effective October 6, 2026. Cluekin is operated by GYUFORGE, represented by GYUTAE LEE, business registration 244-41-01465. Address: 115-1003, 270 Deokso-ro, Wabu-eup, Namyangju-si, Gyeonggi-do, 12275, Republic of Korea. Support: [email protected]; +82 10-9290-3981.

Cluekin currently provides a free watermarked preview. Checkout and paid PDF delivery are disabled. The purchase rules below apply only to actual enabled purchases; this page does not advertise a currently available purchase.

Unused and partly used purchases

Purchased usage units do not expire and incur no inactivity fee. Request an unused-pack refund through the support address or the Paddle support link on the receipt. Requests are reviewed and coordinated with the payment provider; submitting a request does not itself issue a refund. No cancellation penalty is added to an unused-pack refund under this policy.

For a partially used pack, the refund of unused units is based on the actual paid pack amount after discounts multiplied by unused units divided by all units granted for that pack. Included extra units share the same paid unit value. We do not reprice consumed units at a higher standalone rate. Provider rounding, tax adjustment and mandatory legal remedies are reflected in the actual refund. The receipt and provider record identify the refunded amount and currency.

Referral rewards are separate, have no cash value and cannot be transferred. Any restoration of a used promotion is separate from the refund of money actually paid and does not replace a cash refund that is due.

Failed delivery and defects

Usage is charged only after successful commitment of the finished deliverable. If a PDF is missing, inaccessible, defective or charged more than once, contact support with the order reference and a description; do not send a full card number. We investigate, prevent duplicate charging, and provide delivery, correction, restoration of affected usage or a refund as appropriate under the contract and applicable law. A completed download does not remove rights concerning defects or non-delivery.

Cancellation and payment-provider rules

Mandatory local cancellation rights prevail. Paddle's current policy provides a seven-day unconditional cancellation period for customers in Korea, Brazil and China; other jurisdictions have their own rules. Digital-supply consent does not waive rights that law preserves. See Paddle's refund policy and buyer terms.

Refunds are processed by the payment provider to the original payment method where available. Approved refunds follow the provider's published processing timetable and applicable legal deadlines; bank posting can take additional time. Contact us or Paddle through your receipt for progress. This policy preserves any more favorable mandatory protection.